Contact & FAQ

I'd like to order

What payment options are available?

How much is the delivery fee?

How long will it take to receive my order?

What does 'pre-order' or 'expected dispatch date' mean?

How do I get Same Day Delivery?

Does Dreamo offer trade discounts?

Payment security and fraudulent orders

I have ordered

How do I track my order?

How will my order be delivered?

Can I pick up the order myself?

Will the carrier take items into my house?

Can you guarantee a day and time for delivery?

Do I need to have someone at home at the time of delivery?

What happens if I am not home at the time of delivery? Do I need to pay for re-delivery?

I have received my order

How can I submit a return request?

What happens if my item is damaged or missing parts when it arrives?