Returns and Change of Mind:
Due to increased stress on supply chains, we are experiencing delays in both receiving and processing returned items. Unfortunately, many of these delays are out of our control. We appreciate your patience and understanding as our team continue to work tirelessly to have all returns processed as quickly and as quickly as possible.
To help minimize risk for both staff and customers, "Change of Mind" returns have been temporarily suspended. Please ensure that you are confident with the items you are purchasing prior to placing your order.
Dreamo accepts zero tolerance for abusive behavior in written, verbal, and face to face communication, any such behavior will result in termination of communication and/or removal from a store.
We understand your frustration and concern and all of our new, existing, and temporary team members are working their best during and unsure times - inflammatory behavior towards them is unnecessary and unaccepted.
15th April 2020
Due to significant increase in both orders and enquiries, we are currently experiencing extended delays. The processing time orders that "IN STOCK" is approximately 1-2 business days.
Once your order has been processed, it will then be handed on the courier for delivery. We are working hard to dispatch orders and answer all enquiries as quickly, and as safely as possible.
11st April 2020
In this time of uncertainty with the Coronavirus (COVID-19) the safety and wellbeing of both our staff and customer is our highest priority. We are currently also experiencing a higher than expected volume of inquiries, resulting in extended wait times. To address points, we will be making some changes to our day-to-day operations.
PHONE SERVICE TEMPORARILY CLOSED
To effectively overcome the situation of a very high volume of enquiries and work from home queries, our phone support have been shifted to email support. The live chat remains available during normal business hours Monday to Friday 9:00am to 5:00pm. We aim to reply within one business day to all enquiries.
- For order & sales enquiries, please email firstname.lastname@example.org
- For warranty, refund & returns, please email email@example.com
- All warranty concerns including claims, deliveries, troubleshooting, servicing etc, will now be handled on a "drop off" and "pick up" basis
CHANGE OF MIND RETURNS:
- At this stage, Dreamo Living will be suspending all change of mind returns, until further notice in the interest of health and safety.